1. Select items you want to return
Return & Exchanges
Your Next Steps
2. Get a refund confirmation
3. Print your UPS return label
14 Day Return Policy
If you have any questions about your order, please call us at 888.982.8800 Monday-Friday 10am-6pm
- We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.
- A one-time $10 return shipping fee will be deducted from all returns of sale merchandise purchased with a markdown or discount code value of over 20% off the original retail price per order.
- All hair accessories and products are considered final sale.
- Please print a label from us so that we are able to track your package, making your return faster and smoother by heading to Returns and Exchanges here.
- Please note returns must be postmarked at a FedEx facility within 7 days of receipt of your return authorization email. All returns postmarked after 7 days are subject to a late return fee of up to $20 per item deducted from the total refund amount.
- If located in New York City and wish to do an in-office return, please feel free to stop by our Soho office, located at 588 Broadway Suite 1203 New York, NY 10012 during our office hours.